Q&A for Return and Refund !Why must I notify Mobi Spare Hub about defective product within 24 hours ?
On a rare occasion, products may be defective in the packaging during transit. In these cases, it will be your responsibility to notify us within 24 hours of delivery so that we can approve a replacement unit for you. The 24 hour timeline ensures that the product was defective before you had a chance to use it and thus, it will be our responsibility to make it right.
Do you have a return or replacement policy if the LCD doesn’t work ?
Yes, We offer a 30 days return policy if the LCD doesn’t work when you test it. If a new LCD doesn’t work, it doesn’t mean that we’ve sent you a defective product. If you have an issue with your mobile phone’s, no any display will work. In such situations, you can easily return the display in unused condition. Keeping the display unused and in pristine condition is the only requirement for returning a product.
How do I claim a warranty or replacement ?
A customer can claim warranty by registering the product with Mobi Spare Hub within 30 days of purchase and further can msg us on 87997-23047 / firstname.lastname@example.org regarding any query.
How can I trust you will send me a working LCD ?
We use an actual motherboard of to test each LCD, which is a routine process for us. We are 100% honest in our dealings with our customers and don’t have anything to hide.
Will I get a brand new unit as a replacement and when will my replacement unit be shipped ?
Yes! Under our 30 Day Replacement Guarantee, if you purchased a brand new product, we will send a brand new, sealed unit to you. As soon as the inspection of the faulty unit and the approval of your return request has been completed, we will ship out a brand new replacement unit to you.
What if I have returned the wrong or different product ?
Mobi Spare Hub will not be liable for the different products that have been returned by mistake. If an incorrect product has been returned by mistake, Mobi Spare Hub will not be accountable for replacement of the incorrect product returned and will not be responsible for delivering the incorrect product back to the customer.
Can I return display after installation or using it ?
You can’t return a used product because we supplied it to you in brand new condition. If you return a used product, even in working condition, we can’t sell it to another customer because everyone wants fresh unused products. Therefore, you can never return a display after pasting it on your phone, and that’s against our terms of replacement policy.
Q&A for Display Installation !
I want to test the display before installation. Is that possible ?
Yes. It is possible to test the display and ensure the brightness, quality, and other aspects. We also do the same by connecting the display to our phone’s motherboard and taking a trial. If you want to test the display before installation, please follow these steps :
A- First of all, please open the phone and open all the screws to access the motherboard.
B- Gently eject the old display’s jack and connect the new display there.
C- Turn on the phone, and you can test the new display like it’s assembled on your phone.
D- Go to dialpad and dial random numbers. go to messages and type A to Z alphabet to confirm every thing is working.
E- After simulating the process for 10-15 minutes, you can finally install it.
# The mobile phone mechanics also follow the same steps to test the new display. Test the display before installation, If the display tests ok, you can install it on your mobile without any problem.
Can I easily install the LCD combo my self or at House ?
We don’t think installing the LCD combo at house is that straightforward. You might feel that you can easily install it yourself, and if you don’t know how to install it properly, you can render a costly product useless.Therefore, you should always seek a professional technician’s help to install the LCD and sail on the safer side. you should always discuss with a technician before ordering the product. Usually, installation is not a big problem as many technicians are easily available in the local market or nearby shops.Therefore, always seek a professional technician’s help. You can easily find a technician and pay him Rs 100-300 to install the display on your phone. That’s the best and easiest way to replace a broken display.
Is open condition testing of the new LCD good enough ?
Yes. Open condition testing allows you to verify all the aspects of the display. You can use the LCD combo in real-time as if the display is mounted on the device. You can use the touch screen, use WhatsApp and do all other regular activities with the display. You should lock/unlock the phone several times during testing the display and use the device for around 10-15 minutes. When you are satisfied with the performance and output of the new LCD, you can go for the final installation of the product.
Display Installation Guidelines
- Professional installation is highly recommended.
- Before you install the display, you should always test and verify its working condition.
- Test before installation. When testing, do not remove any protective film or tags & Stamps.
- Test the Display Touch Screen Digitizer with the motherboard before completely fixing it.
- Once you receive the item you ordered, first please get it tested by the mechanic without removing the warranty stickers (or say front and back lamination) from the item you received. It means, don't remove protective films from the item unless the mechanic tests it fully otherwise the warranty will void.
Do I get any warranty after permanently installing or fixed the display on my mobile ?
Please note that display comes with a 30 days testing guarantee. It means that you can test the display in real-time and then install it on your phone. After installation, there are no warranties because a working display can malfunction for many reasons, and a seller will never know what happened behind the scene. Therefore, you should test and verify the display yourself without installing it. Some customers believe they get a 30 days guarantee after installing the display, but that’s not true. Once you install the display and remove the screen guard, the warranty is void. After verifying the display yourself, you can’t blame anyone else for the further consequences. The reason is that a display is very fragile, and even if a newbie tries installing it using improper techniques, it can internally break. Many customers damage the products with negligence and try to shy away from their responsibility. Some of them would even say that it is a bad quality product and that’s why it broke. However, these are all baseless arguments, and you must take the pain if you damage the product.
Q&A for Delivery and Payment !
What are the payment options available ?
Mobi Spare Hub provides 100+ payment modes including such as cash on delivery, All type Credit Cards and Debit Cards, Rupay Cards, UPI, Netbanking (68+ Banks), Payment through all type wallets (10+ Wallets), EMI on Credit Cards & Debit cards, Cardless EMI and Pay later. Any type payment method can be selected as per the convenience of the customer.
When can I expect the delivery of my product and How do I track my order details ?
Once you receive the shipping confirmation, your package will be delivered within 2-5 business days. We are constantly working to get your order delivered as soon as possible. An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order" at the top right corner. If you are an existing user you can simply log in to your account and track your current and past order details. we advise you to create your account with the same guest user mail id. Please note, that it can take some time before the tracking information is uploaded.
Q&A for Product Related !Do you offer an original display on Mobi Spare Hub ?
Yes. We offer original display replacements on Mobi Spare Hub, and the product sold on this website is 100% original. We buy our stock from the OEM manufacturers who manufacture and supply these screens to the company. Hence, the quality of our screens is paramount and 100% original. Even after replacing the display, the experience of using the phone will be 100% the same as before.
Do You Test the New Display Before Shipping ?
Yes. We test and verify each display before shipment, and that’s our specialty. Unlike other sellers who never test their products, we want to avoid defective products at any cost,We use a actual mobile phone’s motherboard to test the new display to get accurate results. After testing and verifying the display, you can install it on your phone. If the display has some issues, you can easily isolate those issues even before installing the display. So when you have got a display in an unused condition, it is very easy to return or replace it. That’s why open condition testing before installing the display is important.We want to ensure that we test each display before shipping and still offer a 30 days replacement guarantee for your satisfaction. Upon the delivery, you can also test the new LCD combo to your satisfaction and let us know if you encounter any issues (though you’ll never face any issues)
Do You know, which quality products are sold in the local city market ?Typically, we visit the local market to purchase the display replacement, The local market’s screen replacements are good only if you want to purchase a duplicate display which is not equal to a company-fitted display in terms of quality. The local market screens are duplicates, often referred to as a first copy/OG quality/Diamond quality display. These products offer low quality, and as such products are cheap, customers buy them instantly without understanding that they will need to replace the display again and again in the future. A local display breaks very easily, Those products work for a very limited time and then you’ve to replace them again. So if you are buying display replacements from the local market, you should not spend more than Rs 1000-1200 because you always get counterfeit products.
Why shouldn’t I purchase a duplicate or first copy display ?
A duplicate display comes with dozens of quality issues that you won’t realize in the first instance. When you start using the copy display in day-to-day usage, you’ll realize the difference between the original and the copy. The difference is evident when you type a message or watch a movie because things won’t work with the same smoothness and clarity. Don’t confuse yourself that you’ll get a better product for a low price because that never happens. You’ll get the quality according to the amount you invest in replacing the display.
Do you accept returns after installing the display ?
No. We don’t accept any used returns because that violates our return policy. We provide original, brand new parts to our customers, and you can’t return a used product to us. Once you paste the display on your phone and then try to take it out, the display can damage. A used display is not eligible for a return, and therefore, please don’t assemble/paste the display if you want to return it. It is not bad to return a product, but you should not modify the original form of the product in any way. Please note that return is not possible if :
A- You remove the screen guard and warranty stickers of the product.
B- If you fix/paste the display on your phone.
C- If you damage the display or its flex cables in any way.
What if the new display arrives damaged or doesn’t work upon testing ?
Our team packs your parcel very safely in hard one-by-one three type boxes accompanied by additional layers of protection. We always ensure that your content reaches you safely. You can always record an unboxing video while opening the parcel, and it will serve as proof in case of any anomaly. Furthermore, if you face any problems while testing the new display, you can always opt for our 30 days replacement and return policy. Please note that the display must be unused to avail of the return policy. You can’t return a product after using or installing it on your phone.
Who is responsible if the display breaks during transit ?
Still, you can always record an unboxing video when you open the package. If you find anything damaged inside the parcel, you can always forward the video proof and claim replacement. Please note that a proper unboxing video is a must to claim damage. Customers make a lot of forgery attempts, and that’s something we want to avoid at any cost, and that’s why an unboxing video is a must.
Is buying the original display important ?
Customers often ask if buying the original display is mandatory or settle for a duplicate one. Well, the answer to this depends on how you perceive your phone’s value. The original display costs twice the first copy display, and the quality difference between both products is massive. If someone tells you that the difference is only 10% between both products, that’s a lie. The quality difference between an original and a fake display is around 40% in terms of colors, brightness, and other vital aspects like touch screen smoothness and accuracy. A duplicate display degrades your phone’s performance and makes you feel like using a lousy device. On the other side, the original display helps you maintain the quality and integrity of the device.
An original display is always cheap than a duplicate display in the long run.
You must wonder how that is possible, and that’s a false statement, but it is not. If you purchase an original display, you spend, say, Rs 2,500 once, and then you can use your phone for a long time. On the other hand, if you purchase a duplicate display, you’ve to replace it three times in a year (Rs 1500 each time) because duplicate displays are not durable at all. So you invest Rs 2500 in one original display and Rs 4,500 in duplicate products. Now you do the math if the original product is cheaper or the duplicate one. Customers often don’t realize this because they are paying money in small installments, but you’ll very well understand this simple math if you sum up all.
How can I get the original display ?
If you are indeed searching for an original display, stop believing that you’ll find it for Rs 1200-1500. We have seen that even the most educated customers are entirely biased towards low prices and later blame online shopping rather than blaming themselves. Don’t expect the original quality if you decide to buy the duplicate display for a low price. You will get what you pay. The original display of the will not be cheap in any case because it supports the high refresh rate. The original display comes directly from the OEM manufacturer, and the prices are high. We offer a 100% pure original display that comes directly from the OEM (Original Equipment Manufacturer), and the quality is guaranteed.
This LCD combo assembled by OEM company, not manual. The OEM company assembles this LCD combo in the frame using pre-cut adhesive stickers (gaskets). The earpiece grill is also assembled in the display to filter the dust from the earpiece section. The display combo offered on this website is completely different and offers all the goodies a quality-loving customer expects. This display combo with frame is 100% original, the same as it comes assembled with a brand new phone.
Query regarding bulk order ?
Drop your query at 87997-23047 / email@example.com regarding any query and the concerned person will get back to you at the earliest possible.